Cant log into Extra

[TonyH]

Hi,

Not able to log in on any device or laptop I try today.

For the past week I have kept having to log in each time whereas usually I remain logged in til the next time I use it.

Many thanks,

Tony

[Paul]

Hi Tony, what message do you see when trying to login?

[TonyH]

Hi Paul, no message, nothing happens after I put in my details then click log in.

[TonyH]

I can get in by ignoring the little dialogue box that comes up and prompts for me to log in and go into the main page log in at the right hand corner of the page I just found out.

[Paul]

Strange, we have been making some changes to the login system, but I can't recreate the problem you're having there. Can you let me know which browser you're using please @TonyH

[TonyH]

Hi Paul chrome on laptops and silk on my kindle. Thanks.

[TonyH]

Like this in the kindle

[Summer Sun]

3 minutes ago, TonyH said:

Like this in the kindle

I have the same on chrome mobile, but I am able to log in, it just never remembers I have logged in.

[Summer Sun]

I have just tried on desktop using Firefox and I can't log in

[snefnug]

9 minutes ago, Summer Sun said:

I have the same on chrome mobile, but I am able to log in, it just never remembers I have logged in.

Keep having to re log in on my ipad.   Duckduck and safari.  Never problem in past just last week or so.

[Mapantz]

I can log in via desktop no problem, but not using the PWA on mobile.

Edit: Just reinstalled the PWA, and it's ok now. Strangely, I can be logged in to the radar on both desktop and mobile at the same time? I thought this wasn't possible with IPv6 addresses?

Edited October 10, 2022 by Mapantz

[Paul]

We've been making some changes to the login system, part of which should allow multiple devices in ipv6 or mobile networks to stay signed in.

That change caused the bug which was logging some people out daily, but that should be fixed as of today. 

We'll have a further dig into the issue with not being able to login on some browsers, and try to get to the bottom of what the cause may be, once we can recreate it.

[Paul]

We've put a fix in to solve the issue of not being able to login at times. If you can check and let me know, I'd appreciate it @TonyH @Summer Sun & @Mapantz

[TonyH]

Ok many thanks Paul.

[Summer Sun]

4 hours ago, Paul said:

We've put a fix in to solve the issue of not being able to login at times. If you can check and let me know, I'd appreciate it @TonyH @Summer Sun & @Mapantz

All good again this morning and afternoon on Firefox 106.0

[Paul]

Excellent thanks SS

[Summer Sun]

Just tried from my phone and it's not working 

[Paul]

That's frustrating, thought we'd sorted it all yesterday. @Karlis looking into it now.

[Paul]

@Summer Sun - please can you try again, we've put a fix in place that should hopefully sort it 

[Summer Sun]

1 hour ago, Paul said:

@Summer Sun - please can you try again, we've put a fix in place that should hopefully sort it 

Still not working on Android, I have cleared cache and also restarted my phone

Edited October 12, 2022 by Summer Sun

[Paul]

Sorry about that - another fix has gone in just now. Is it working @Summer Sun?

[Summer Sun]

3 minutes ago, Paul said:

Sorry about that - another fix has gone in just now. Is it working @Summer Sun?

Thanks. Working perfectly now.

[Paul]

Excellent, sorry about that. 

[TonyH]

AOk now thanks.

[dbpianos]

I have to login each time I open the Android (phone) app. This is new behaviour in the last few weeks.

I uninstalled and reinstalled a few days ago and now have a very colourful offering - not necessarily an improvement - and it's definitely not ideal to have to login each time.