My issue guys is, that after the initial rush for the early bird booking, communication dried up. The email confirmation I was expecting didn't materialise and in terms of the essential planning of our diary for next year, I had to contact NW myself to find out if I had a place. I have requested information on a payment plan which hasn't been responded to and now we have just 6 months to go. Websites are not updated and devoid of information and I have heard that there was potentially a film crew accompanying a tour - this is something which guests need to know about. It is an awful lot of money to spend and personally I was worried as I feel customer service and standard information was not being distributed. It should not be up to guests to initiate. Paying guests require more - they are paying for the whole service and need to feel valued. The tours are fantastic and I would recommend them to anyone, but my booking experience for 2014 has not met my expectations.