Thank you, that’s good to know. Yea, I’ve been reading all the tweets, news and comments about how bad they have been in giving refunds and forcing people in to the voucher which is why I want to go in all guns blazing once I eventually get through and stick to my guns about getting the cash refund. Don’t worry I won’t let them fob me off, no chance here. But last week they cut the phone lines off which meant you couldn’t even get through so let the weeks of fun begin really! Good luck!