Simon Moody

Thanks you for the response - it's appreciated. I can see that the policy recognises that the home is a brick built bungalow with a coservatory but getting an assessor to validate or reject the claim is the issue. They don't accept that their recorded wind speed or rainfall constitutes a severe enough event, therefore reject the claim rather than investigate. Meanwhile, weather reports suggests rain returning at the weekend - I have to get some kind of repair before then and will have to use first available company regardless of whether they are AXA approved - obviously, everyone I contact about repairs is crazy business with gale damage locally.

Can anyone relate/help? On Friday 5th January after days of intermittent heavy rain and strong winds our roof finally agreed to allow copious amounts of water to run through the ceiling and into the kitchen. It had found a way in where the back of the house meets the conservatory and also down the chimney breast. AXA insurance have an online toll you have to use to see if your home insurance covers the problem. On completing the form I am informed that the 'severe weather conditions' recorded do not meet the criteria for cover. Our town is all over the news. Flooding is the worst in living memory. Roads were closed because fallen trees. a week before the torrential rain hit. The data the insurance company use to determine wind speed and rainfall at your property within a given timescale is impossible for me to verify. Where do I go to disprove their assertion that wind speeds peaked at 53mph - 2mph higher and I would have been covered! Or that rainfall was xmm and not ymm yet emergency services have been overwhlemed? Any advice greatly appreciated.