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Summer of 76

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Posts posted by Summer of 76

  1. UPDATE!!

    OK weather fans, I bring exploding news hot off the press!!

    "The BBC has backed down after a storm of complaints over its new weather forecast. Changes to the map will be made tomorrow, it has emerged. More soon...

    I will bring further news as soon as it is released this afternoon.

    MB

    <{POST_SNAPBACK}>

    Thanks, much appreciated MB for keeping us informed

  2. To be fair - there has been a considerable amount of praise for the new graphics as well as critiscism.

    I would say 60/40 for and against. I have seen the stats in the office.

    <{POST_SNAPBACK}>

    MB, can you say where these stats come from, within the BBC or external

    Thanks

  3. I don't understand why you feel so surprised you get an automated response e mail. At least it is an acknowledement which is more than some companies bother to do.

    As I have said before the BBC does not have the resources the sit someone down and reply to every letter and e mail received.  BBC Information is a good port of call the number I gave in this thread a few postings back.

    MB

    <{POST_SNAPBACK}>

    Sorry, I never complained about an automated response I was just making light of the fact that I received that e-mail from address. However a reply is only as good if it attempts to answer the constructive points that one puts forward.

    I'm not supprised they don't have the resource and if I was a manager in BBC Complaints section I'm sure i would be having words with BBC Weather about why my work load had increased so much over the past week.

  4. I have sent a long email to the BBC about these new graphics...straight to the point but not rude or insulting.

    <{POST_SNAPBACK}>

    I have done the same using the complaints section I received the following after 48 hours

    "Thank you for your e-mail.

    We appreciate the time you have taken to inform us of your views regarding the changes to BBC Weather output. We can assure you that BBC Weather will be keen to monitor public reaction to the new format and that your opinion will play a key role in their output decisions.

    All comments are reported back into the organisation so that programme makers and senior management can be fully informed of the opinions of our audience when reviewing our programmes, services and policies.

    Thank you again for contacting us.

    BBC Complaints Unit

    I love the e-mail address it came from - pleasedonotreply@bbc.co.uk :)

    Chris

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