I'm guessing the radar costs NW an awful lot of money. There is a lot on the site that IS free but I certainly wouldn't begrudge a few quid if I was more interested in the forecasting side. A radar that updates every 5 minutes is a damn sight better than one that updates every half hour, if it feels like it, only when there is a 'y' in the month and if it's in the right mood
I'm with Virgin too Tommy so maybe it is an issue with them?