Thanks Nick. I thought that too at first, but like the recent storms the big OTAs just let customers cancel without any notice, and tell us to suck it up. We didn't have any flooding in our village recently which was explained to our customers, but many still cancelled half term breaks because it was wet and they had an excuse for a refund. Seems like everyone has an excuse now.... i'm worried about that virus, please refund, had 2 today. My cleaners have also raised concerns about cleaning after our italian and chinese guests....hmmmm